'Words can't describe how horrible it was' The flight is always completely full, so last people in line are wondering where to find an empty seat and where to put away their luggage - How stupid is that?" No apologies, no refund of $15, just shrugging their shoulders and slowly going through your backpack. Meanwhile, the line behind you moves ahead of you to the seats on the plane. What a stupid system! And then, once you get through the line and they take away your boarding pass and you think you are free to get on the plane, they randomly pick you or your spouse for additional security check, where two young women are waiting to go through your carry-on. Nobody enforces check-in line assignment positions, so people get in-line early and then if you are not there 30 minutes before even boarding begins, you need to push your way through the line demanding to see other people's assignment position. "The Southwest (sic) has no seat assignments, so if you want to seat with your spouse and/or children, you need to pay extra $15 per ticket to get a better place in check-in line. In their own words, here are 12 travelers who hated Southwest. Stragglers board last and usually get stuck with middle seats. Passengers can select any seat when they board. Passengers who don't pay extra for priority boarding or get it through their status in the airline's frequent-flier program board in order of the time they checked in. Unlike other major airlines, Southwest does not assign seats. Many criticize the airline's unique boarding process and open seating. Sprinkled among the mountain of glowing reviews on TripAdvisor are a bunch of one-star reviews, a category reserved for a "terrible'' experience. carrier and sixth best airline in the world based on the quantity and quality of reviews posted to the popular travel research and booking site.īut that doesn't mean everyone loves the airline with a heart emblazoned on the belly of its planes and LUV as its ticker symbol. The latest praise came Monday: TripAdvisor named the airline the best U.S. Southwest Airlines has no shortage of fans and accolades.
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